Shipping and return policies for The True Mayhem
- Shipping Info
Q. When can I expect my order to arrive?
All orders will be shipped within 1-3 business days unless stated otherwise on the items description. Packages will then take 1-7 days in transit depending on where you live and what you ordered.
Q. Do you ship international orders?
Yes, we ship worldwide! Some International orders can take up to 4-6 weeks to arrive, so please be patient. Some countries will charge the receiver a customs fee for out of country purchases before delivering a package. We will not be liable for these customs fees. Please contact your local post office or customs office for exact rates.
Q. How much does shipping cost?
All shipping costs will be displayed at checkout. Costs depend on where you live and what items you order.
Q. What shipping carriers do you use?
All orders are shipped using USPS. Smaller packages are shipped using First-Class Mail and larger packages go Priority Mail.
Q. Is my package lost?
Probably not. Please contact us though if you did not receive shipping confirmation, or your tracking number is not visible via USPS. Please note that BigCartel storefronts do not automatically provide USPS tracking once your order is shipped.
- Return Policy
Q. Can I return an item?
Yes. Within 30 days, any unwashed unaltered items can be returned. Unless it is being returned due to production defect, we will not refund your original shipping costs. We are not responsible for return shipping costs incurred. return items to:
Down Right Merchandise
143 Essex St. Haverhill, MA 01832
Suite 227, Floor 2
*Please include a note requesting a refund for the item(s).